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Returned merchandise parcel must be post marked within 30 days of order date.
Returned merchandise MUST be UNUSED and pre-packaged merchandise MUST be in ORIGINAL, UNOPENED, RESELLABLE packaging.
Returned merchandise must be carefully packed to prevent breakage in transit. If returned merchandise arrives to us broken or damaged due to improper packing we will not issue a refund.
To return merchandise, you must enclose a copy of your sales receipt with a notation stating the reason for your return. Your package must be pre-paid and must be addressed exactly to the following address:
Bicast
231K Parkway Drive
Williamsburg, VA 23185
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